Contact Information

our firefighter

By Phone:
513-931-1760
Phone Hours...
M-F 11am-5pm

By email:
Customer Service
Orders
Webmaster

By Mail:
Blue Sled Ltd
c/o Beads911.com
P. O. Box 53392
Cincinnati, OH 45253

Return Policy

All products may be returned within 5 days for a full refund (shipping charges are not refunded). Please email service@beads911.com for a return authorization number (RAN). Items returned without a RAN will be subject to a 20% restocking fee.

Any damaged products may be returned for store credit or exchange only within 3 days of purchase. Email service@beads911.com for your RAN. No damaged products will be accepted for exchange or credit without a RAN.

Ordering & Shipping Information

Shipping Times - Please note there is a 48-72 hour turnaround for all products. Please include this time when waiting for your order. Most orders are shipped within 2-3 business days, but allow up to 7 days during the winter holidays.

Use our shopping cart to place your order securely using your credit card/check online or to use PayPal.

Use our printable order form to place your order by mail or phone using your credit card, check or money order.

Call (513)931-1760 M-F 11am - 5pm. Only check and credit card payments are accepted over the phone.

Payments

Personal Checks - Personal checks are accepted from U.S. residents only. There is a $25 return check fee if your check is returned from your bank due to insufficient funds.

MasterCard and Visa are our accepted credit cards.

Money Orders - Money orders are always accepted. Please use our printable order form and mail with Money Order (Payable to Blue Sled Ltd.) to:

Blue Sled Ltd.
c/o Beads911.com
P. O. Box 53392
Cincinnati, OH 45253